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A good claims experience is the ultimate service that an insurance company can provide to its customers. At ICICI Prudential Life, we put our customers first and have been striving to improve our claims experience over time. We have created this Claims Corner to provide you with all the key facts you might need regarding the Claims Process and History at ICICI Prudential Life.
Below is the volume of claims settled by us over the years
Financial Year
2018-19
2019-20
2020-21
2021-22
2022-23
Individual Death Claims Settled
10672
11212
14518
21795
13656
Amount of Claims Settled
₹827 Cr
₹1023.64 Cr
₹1504.64 Cr
₹2977.50 Cr
₹1949 Cr
The Solvency Ratio tells you whether the insurer you choose will be financially capable of settling your claim if the need arises. IRDAI mandates that every life insurer should maintain a solvency ratio of at least 150%.
Solvency Ratio *
FY 2022-23 :
209.00%
209%
We have now introduced a door step claim document pick-up service. Your nominee has to simply report the claim on claimsupport@iciciprulife.com or call us on our dedicated Claim Care helpline 1860 266 7766 and our representative will be at your doorstep to collect the documents.
We have now introduced a door step claim document pick-up service. Your nominee has to simply report the claim on claimsupport@iciciprulife.com or call us on our dedicated Claim Care helpline 1860 266 7766 and our representative will be at your doorstep to collect the documents.
Step 1
Claim Reporting
The first step involves reporting your claims. You can report your claims online, at our branches, at our central office, on our central Claim Care helpline, through SMS or e-mail.
Step 2
Claim Processing
Our special ClaimCare team will assess your claim, and inform you in case any further documents need to be submitted.
Step 3
Claim Settlement
Once your claim is intimated, and we receive all the relevant documents, we will settle your claim ^ . You have to visit the branch just once.
^ Provided no investigation is required.Death due to Natural / Medical reasons | |
Death at hospital / Death at a place other than hospital | Death due to accident, suicide, murder |
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For death at a place other than hospital we will also need, Duly filled in Medical Hospital Attendant Certificate. Download the form |
We have multiple touch points available for reporting claims
Give us a call on
Claim Care cell - Open 24 X 7
(except national
holidays)
1860 266 7766 (For calls within India)
+91 22 6193 0777 (For calls outside India)
Send us an e-mail
You can register a critical illness claim or death claim by sending us an e-mail at
Send us a SMS
To report your claim over SMS, send a message in
the format below -
SMS -
ICLAIM<space>8-Digit Policy Number to
56767
Visit a branch
We have 471 branches # across the country and members of our ICICI Pru Life family will be there to guide your family through difficult times
# Source: https://s.ipru.co/hpx3gkm6
OTH/II/1288/2023-24